The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information I need for personalisation and commissioned works, such as your photographs, are only used by myself in order to complete the work and are not used beyond that and are not shared with any third party. My copies are deleted and/or destroyed after successful completion of the transaction.
I engage with certain trusted third party delivery companies and I will share your personal information (name and address) with these third parties, but only to the extent necessary to deliver your order.